At the 2016 Aspen Ideas Festival about investment and impact measurement, Sasha Dichter, Chief Innovation Officer for Acumen, said “[organizations] are hard-wired to reach large numbers of people… but we need more than just big numbers to tell us if we are actually changing people’s lives. We need to know if we are making a real difference by doing more than report big, flashy numbers”.
About the same time Dichter spoke at the Aspen Ideas Festival, TPA was tapped to design and test an approach for community action agencies in Washington, Idaho, and Oregon to help them move away from counting people as a means of measuring impact. This multi-state collaboration, called Futures, was formed to tell a single story about how community action agencies transform lives, yet they didn’t have a way to move beyond “flashy” number reporting. Today, with the help of TPA’s design team, community action staff, from frontline to CEO, are learning new ways of engaging in agency-wide dialogue to understand whether their programs are truly transforming lives. So far, results show staff are energized by the approach we designed and are taking on the hard work of changing how their organization serves families.
If you want to learn more about Futures, click here.