empACT: An Employee Development
Program Inspired by Frontline Staff
empACT is an employee development program that builds on the successful relationships and quick decision-making skills of frontline staff. There are no employee handbooks or trainings that can outline every scenario frontline staff might face. Therefore, ongoing spaces for staff to share, process, and reflect on their experiences are essential. empACT combines these practices with targeted communication and teamwork skill building to create pathways for career advancement.